Covid-19 has impacted the supply and demand status for many industries along the supply chain. In this report a comprehensive analysis of current global IT Service Management (ITSM) Software market in terms of demand and supply environment is provided, as well as price trend currently and in the next few years. Global leading players are profiled with their revenue, market share, profit margin, major product portfolio and SWOT analysis. This report also includes global and regional market size and forecast, major product development trend and typical downstream segment scenario, under the context of market drivers and inhibitors analysis. According to this survey, the global IT Service Management (ITSM) Software market is estimated to have reached $ xx million in 2020, and projected to grow at a CAGR of xx% to $ xx million in 2027. Segmented by Category Cloud-Based On-Premises Segmented by End User/Segment SMEs Large Enterprises Segmented by Country North America United States Canada Mexico Europe Germany France UK Italy Russia Spain Asia Pacific China Japan Korea Southeast Asia India Australasia Central & South America Brazil Argentina Colombia Middle East & Africa Iran Israel Turkey South Africa Saudi Arabia Key manufacturers included in this survey Ultimo TOPdesk SysAid Symantec SolarWinds ServiceNow SAP Samanage Micro Focus (Formerly HPE) Ivanti (HEAT Software) IBM Freshworks Epicor Cherwell Software Broadcom BMC Software Axios Systems Autotask Atlassian ASG Software Agiloft Service

List of Figures

Figure IT Service Management (ITSM) Software Picture
Figure Global IT Service Management (ITSM) Software Sales Value (Million USD) and Growth Rate (2016-2027)
Figure Global IT Service Management (ITSM) Software Sales Value CAGR (2020-2027) by Region
Figure Global IT Service Management (ITSM) Software Sales Value Market Share by Company, 2020
Figure Product Picture of Cloud-Based
Figure Product Picture of On-Premises
Figure Global IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure North America IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure Europe IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure Asia Pacific IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure Central & South America IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure Middle East & Africa IT Service Management (ITSM) Software Sales Value Market Share by Category, 2020
Figure IT Service Management (ITSM) Software in SMEs
Figure Global IT Service Management (ITSM) Software Market: SMEs (2016-2021)
Figure IT Service Management (ITSM) Software in Large Enterprises
Figure Global IT Service Management (ITSM) Software Market: Large Enterprises (2016-2021)
Figure Global IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure North America IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure Europe IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure Asia Pacific IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure Central & South America IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure Middle East & Africa IT Service Management (ITSM) Software Sales Value Market Share by End User/Segment, 2020
Figure Global IT Service Management (ITSM) Software Sales Value Market Share by Region (2016-2021)
Figure North America IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Europe IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Asia Pacific IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Central & South America IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Middle East & Africa IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure North America IT Service Management (ITSM) Software Sales Value Market Share by Country, 2020
Figure United States IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Canada IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)
Figure Mexico IT Service Management (ITSM) Software Sales Value (Million USD) Status (2016-2021)

Table of Contents1 Product Introduction and Overview 1.1 Product Definition 1.2 Product Specification 1.3 Global Market Overview 1.3.1 Global IT Service Management (ITSM) Software Market Status and Forecast (2016-2027) 1.3.2 Global IT Service Management (ITSM) Software Sales Value CAGR by Region 1.4 Market Drivers, Inhibitors 1.4.1 Market Drivers 1.4.2 Market Inhibitors 1.4.3 COVID-19 Impact Analysis2 Global IT Service Management (ITSM) Software Supply by Company 2.1 Global IT Service Management (ITSM) Software Sales Value by Company 2.2 IT Service Management (ITSM) Software Sales Area of Main Manufacturers 2.3 Trend of Concentration Rate3 Global and Regional IT Service Management (ITSM) Software Market Status by Category 3.1 IT Service Management (ITSM) Software Category Introduction 3.1.1 Cloud-Based 3.1.2 On-Premises 3.2 Global IT Service Management (ITSM) Software Market by Category 3.3 North America: by Category 3.4 Europe: by Category 3.5 Asia Pacific: by Category 3.6 Central & South America: by Category 3.7 Middle East & Africa: by Category4 Global and Regional IT Service Management (ITSM) Software Market Status by End User/Segment 4.1 IT Service Management (ITSM) Software Segment by End User/Segment 4.1.1 SMEs 4.1.2 Large Enterprises 4.2 Global IT Service Management (ITSM) Software Market by End User/Segment 4.3 North America: by End User/Segment 4.4 Europe: by End User/Segment 4.5 Asia Pacific: by End User/Segment 4.6 Central & South America: by End User/Segment 4.7 Middle East & Africa: by End User/Segment5 Global IT Service Management (ITSM) Software Market Status by Region 5.1 Global IT Service Management (ITSM) Software Market by Region 5.2 North America IT Service Management (ITSM) Software Market Status 5.3 Europe IT Service Management (ITSM) Software Market Status 5.4 Asia Pacific IT Service Management (ITSM) Software Market Status 5.5 Central & South America IT Service Management (ITSM) Software Market Status 5.6 Middle East & Africa IT Service Management (ITSM) Software Market Status6 North America IT Service Management (ITSM) Software Market Status 6.1 North America IT Service Management (ITSM) Software Market by Country 6.2 United States 6.3 Canada 6.4 Mexico7 Europe IT Service Management (ITSM) Software Market Status 7.1 Europe IT Service Management (ITSM) Software Market by Country 7.2 Germany 7.3 France 7.4 UK 7.5 Italy 7.6 Russia 7.7 Spain8 Asia Pacific IT Service Management (ITSM) Software Market Status 8.1 Asia Pacific IT Service Management (ITSM) Software Market by Country 8.2 China 8.3 Japan 8.4 Korea 8.5 Southeast Asia 8.6 India 8.7 Australasia9 Central & South America IT Service Management (ITSM) Software Market Status 9.1 Central & South America IT Service Management (ITSM) Software Market by Country 9.2 Brazil 9.3 Argentina 9.4 Colombia10 Middle East & Africa IT Service Management (ITSM) Software Market Status 10.1 Middle East & Africa IT Service Management (ITSM) Software Market by Country 10.2 Iran 10.3 Israel 10.4 Turkey 10.5 South Africa 10.8 Saudi Arabia11 Major Downstream Customers Analysis 11.1 Customer One Analysis 11.2 Customer Two Analysis 11.3 Customer Three Analysis 11.4 Customer Four Analysis12 Global IT Service Management (ITSM) Software Market Forecast by Category and by End User/Segment 12.1 Global IT Service Management (ITSM) Software Sales Value Forecast (2022-2027) 12.2 Global IT Service Management (ITSM) Software Forecast by Category 12.3 Global IT Service Management (ITSM) Software Forecast by End User/Segment13 Global IT Service Management (ITSM) Software Market Forecast by Region/Country 13.1 Global IT Service Management (ITSM) Software Market Forecast by Region (2022-2027) 13.2 North America Market Forecast 13.3 Europe Market Forecast 13.4 Asia Pacific Market Forecast 13.5 Central & South America Market Forecast 13.6 Middle East & Africa Market Forecast14 Key Participants Company Information 14.1 Ultimo 14.1.1 Company Information 14.1.2 IT Service Management (ITSM) Software Product Introduction 14.1.3 Ultimo IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.1.4 SWOT Analysis 14.2 TOPdesk 14.2.1 Company Information 14.2.2 IT Service Management (ITSM) Software Product Introduction 14.2.3 TOPdesk IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.2.4 SWOT Analysis 14.3 SysAid 14.3.1 Company Information 14.3.2 IT Service Management (ITSM) Software Product Introduction 14.3.3 SysAid IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.3.4 SWOT Analysis 14.4 Symantec 14.4.1 Company Information 14.4.2 IT Service Management (ITSM) Software Product Introduction 14.4.3 Symantec IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.4.4 SWOT Analysis 14.5 SolarWinds 14.5.1 Company Information 14.5.2 IT Service Management (ITSM) Software Product Introduction 14.5.3 SolarWinds IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.5.4 SWOT Analysis 14.6 ServiceNow 14.6.1 Company Information 14.6.2 IT Service Management (ITSM) Software Product Introduction 14.6.3 ServiceNow IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.6.4 SWOT Analysis 14.7 SAP 14.7.1 Company Information 14.7.2 IT Service Management (ITSM) Software Product Introduction 14.7.3 SAP IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.7.4 SWOT Analysis 14.8 Samanage 14.8.1 Company Information 14.8.2 IT Service Management (ITSM) Software Product Introduction 14.8.3 Samanage IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.8.4 SWOT Analysis 14.9 Micro Focus (Formerly HPE) 14.9.1 Company Information 14.9.2 IT Service Management (ITSM) Software Product Introduction 14.9.3 Micro Focus (Formerly HPE) IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.9.4 SWOT Analysis 14.10 Ivanti (HEAT Software) 14.10.1 Company Information 14.10.2 IT Service Management (ITSM) Software Product Introduction 14.10.3 Ivanti (HEAT Software) IT Service Management (ITSM) Software Sales Value, Gross Margin and Global Share (2019-2021) 14.10.4 SWOT Analysis 14.11 IBM 14.12 Freshworks 14.13 Epicor 14.14 Cherwell Software 14.15 Broadcom 14.16 BMC Software 14.17 Axios Systems 14.18 Autotask 14.19 Atlassian 14.20 ASG Software 14.21 Agiloft Service15 Conclusion16 Methodology