Covid-19 has impacted the supply and demand status for many industries along the supply chain. In this report a comprehensive analysis of current global Outsourced Call Centers (Outsourced Contact Centers) market in terms of demand and supply environment is provided, as well as price trend currently and in the next few years. Global leading players are profiled with their revenue, market share, profit margin, major product portfolio and SWOT analysis. This report also includes global and regional market size and forecast, major product development trend and typical downstream segment scenario, under the context of market drivers and inhibitors analysis. According to this survey, the global Outsourced Call Centers (Outsourced Contact Centers) market is estimated to have reached $ xx million in 2020, and projected to grow at a CAGR of xx% to $ xx million in 2027. Segmented by Category On-Premise Cloud-based Segmented by End User/Segment Telecom & IT BFSI Healthcare & Life Sciences Government & Public Retail & Consumer Goods Others Segmented by Country North America United States Canada Mexico Europe Germany France UK Italy Russia Spain Asia Pacific China Japan Korea Southeast Asia India Australasia Central & South America Brazil Argentina Colombia Middle East & Africa Iran Israel Turkey South Africa Saudi Arabia Key manufacturers included in this survey Transcom TeleTech Teleperformance Sykes Enterprises Serco HKT Teleservices Concentrix (Convergys) Comdata Atento Arvato Alorica Acticall (Sitel)

List of Figures

Figure Outsourced Call Centers (Outsourced Contact Centers) Picture
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) and Growth Rate (2016-2027)
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value CAGR (2020-2027) by Region
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Company, 2020
Figure Product Picture of On-Premise
Figure Product Picture of Cloud-based
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure North America Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure Europe Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure Central & South America Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Category, 2020
Figure Outsourced Call Centers (Outsourced Contact Centers) in Telecom & IT
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market: Telecom & IT (2016-2021)
Figure Outsourced Call Centers (Outsourced Contact Centers) in BFSI
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market: BFSI (2016-2021)
Figure Outsourced Call Centers (Outsourced Contact Centers) in Healthcare & Life Sciences
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market: Healthcare & Life Sciences (2016-2021)
Figure Outsourced Call Centers (Outsourced Contact Centers) in Government & Public
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market: Government & Public (2016-2021)
Figure Outsourced Call Centers (Outsourced Contact Centers) in Retail & Consumer Goods
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Market: Retail & Consumer Goods (2016-2021)
Figure Outsourced Call Centers (Outsourced Contact Centers) in Others
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure North America Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure Europe Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure Central & South America Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by End User/Segment, 2020
Figure Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Region (2016-2021)
Figure North America Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Europe Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Central & South America Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure North America Outsourced Call Centers (Outsourced Contact Centers) Sales Value Market Share by Country, 2020
Figure United States Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Canada Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)
Figure Mexico Outsourced Call Centers (Outsourced Contact Centers) Sales Value (Million USD) Status (2016-2021)

Table of Contents1 Product Introduction and Overview 1.1 Product Definition 1.2 Product Specification 1.3 Global Market Overview 1.3.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Status and Forecast (2016-2027) 1.3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value CAGR by Region 1.4 Market Drivers, Inhibitors 1.4.1 Market Drivers 1.4.2 Market Inhibitors 1.4.3 COVID-19 Impact Analysis2 Global Outsourced Call Centers (Outsourced Contact Centers) Supply by Company 2.1 Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value by Company 2.2 Outsourced Call Centers (Outsourced Contact Centers) Sales Area of Main Manufacturers 2.3 Trend of Concentration Rate3 Global and Regional Outsourced Call Centers (Outsourced Contact Centers) Market Status by Category 3.1 Outsourced Call Centers (Outsourced Contact Centers) Category Introduction 3.1.1 On-Premise 3.1.2 Cloud-based 3.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market by Category 3.3 North America: by Category 3.4 Europe: by Category 3.5 Asia Pacific: by Category 3.6 Central & South America: by Category 3.7 Middle East & Africa: by Category4 Global and Regional Outsourced Call Centers (Outsourced Contact Centers) Market Status by End User/Segment 4.1 Outsourced Call Centers (Outsourced Contact Centers) Segment by End User/Segment 4.1.1 Telecom & IT 4.1.2 BFSI 4.1.3 Healthcare & Life Sciences 4.1.4 Government & Public 4.1.5 Retail & Consumer Goods 4.1.6 Others 4.2 Global Outsourced Call Centers (Outsourced Contact Centers) Market by End User/Segment 4.3 North America: by End User/Segment 4.4 Europe: by End User/Segment 4.5 Asia Pacific: by End User/Segment 4.6 Central & South America: by End User/Segment 4.7 Middle East & Africa: by End User/Segment5 Global Outsourced Call Centers (Outsourced Contact Centers) Market Status by Region 5.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market by Region 5.2 North America Outsourced Call Centers (Outsourced Contact Centers) Market Status 5.3 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Status 5.4 Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Status 5.5 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Status 5.6 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Status6 North America Outsourced Call Centers (Outsourced Contact Centers) Market Status 6.1 North America Outsourced Call Centers (Outsourced Contact Centers) Market by Country 6.2 United States 6.3 Canada 6.4 Mexico7 Europe Outsourced Call Centers (Outsourced Contact Centers) Market Status 7.1 Europe Outsourced Call Centers (Outsourced Contact Centers) Market by Country 7.2 Germany 7.3 France 7.4 UK 7.5 Italy 7.6 Russia 7.7 Spain8 Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market Status 8.1 Asia Pacific Outsourced Call Centers (Outsourced Contact Centers) Market by Country 8.2 China 8.3 Japan 8.4 Korea 8.5 Southeast Asia 8.6 India 8.7 Australasia9 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market Status 9.1 Central & South America Outsourced Call Centers (Outsourced Contact Centers) Market by Country 9.2 Brazil 9.3 Argentina 9.4 Colombia10 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market Status 10.1 Middle East & Africa Outsourced Call Centers (Outsourced Contact Centers) Market by Country 10.2 Iran 10.3 Israel 10.4 Turkey 10.5 South Africa 10.8 Saudi Arabia11 Major Downstream Customers Analysis 11.1 Customer One Analysis 11.2 Customer Two Analysis 11.3 Customer Three Analysis 11.4 Customer Four Analysis12 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Category and by End User/Segment 12.1 Global Outsourced Call Centers (Outsourced Contact Centers) Sales Value Forecast (2022-2027) 12.2 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by Category 12.3 Global Outsourced Call Centers (Outsourced Contact Centers) Forecast by End User/Segment13 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Region/Country 13.1 Global Outsourced Call Centers (Outsourced Contact Centers) Market Forecast by Region (2022-2027) 13.2 North America Market Forecast 13.3 Europe Market Forecast 13.4 Asia Pacific Market Forecast 13.5 Central & South America Market Forecast 13.6 Middle East & Africa Market Forecast14 Key Participants Company Information 14.1 Transcom 14.1.1 Company Information 14.1.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.1.3 Transcom Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.1.4 SWOT Analysis 14.2 TeleTech 14.2.1 Company Information 14.2.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.2.3 TeleTech Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.2.4 SWOT Analysis 14.3 Teleperformance 14.3.1 Company Information 14.3.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.3.3 Teleperformance Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.3.4 SWOT Analysis 14.4 Sykes Enterprises 14.4.1 Company Information 14.4.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.4.3 Sykes Enterprises Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.4.4 SWOT Analysis 14.5 Serco 14.5.1 Company Information 14.5.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.5.3 Serco Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.5.4 SWOT Analysis 14.6 HKT Teleservices 14.6.1 Company Information 14.6.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.6.3 HKT Teleservices Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.6.4 SWOT Analysis 14.7 Concentrix (Convergys) 14.7.1 Company Information 14.7.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.7.3 Concentrix (Convergys) Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.7.4 SWOT Analysis 14.8 Comdata 14.8.1 Company Information 14.8.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.8.3 Comdata Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.8.4 SWOT Analysis 14.9 Atento 14.9.1 Company Information 14.9.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.9.3 Atento Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.9.4 SWOT Analysis 14.10 Arvato 14.10.1 Company Information 14.10.2 Outsourced Call Centers (Outsourced Contact Centers) Product Introduction 14.10.3 Arvato Outsourced Call Centers (Outsourced Contact Centers) Sales Value, Gross Margin and Global Share (2019-2021) 14.10.4 SWOT Analysis 14.11 Alorica 14.12 Acticall (Sitel)15 Conclusion16 Methodology